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RETURN POLICY SUMMARY

• Item must be returned within: 14 days after the buyer receives it
• Refund will be given as: Money back
• Restocking fee: 20% restocking fee may apply

Note: The buyer is responsible for return postage costs.

RETURN POLICY DETAILS

Please go through the details of our Refund Policy before contacting us for the product return and warranty of your purchase. The below mentioned are the terms and conditions:

If you receive a product that does not meet your needs, we can accept a return for refund (This refund does not include shipping costs) or replacement if the following conditions are met.

• The item must be returned to us in original undamaged packaging within 14 days of delivery.
 
• The item must be unused and factory sealed to get approved for a full refund.
 
• Restocking fee of 20% will be charged If the item has been opened, as the products are no longer considered brand new.
• If the goods have been used then the restocking fee charged may be up to 50%.
• Any shipping or insurance costs are not refundable.
• We reserve the right to refuse a refund on a returned item if the item is damaged or missing packaging, missing or damaged parts.
• Returns are not applicable on consumable item e.g. software, printers (if the ink has been unsealed) etc., so please take care when buying these products.

All goods (except consumable products and software) sold by IT Company Pty Ltd are covered by Australian manufacturer warranty.

If your item is confirmed to be defective when delivered, it will be treated as Dead On Arrival (DOA). DOA claims are eligible for a refund or replacement after the faulty item has been returned to us. The DOA period is 14 days from your invoice date.

• Customer must contact us within 14 days of your invoice date.
• Obtain a manufacturer reference number which confirms that your item may be faulty in order to speed up your DOA claim.
• RETURN POSTAGE WILL BE COVERED BY PAYPAL IF ORDER WAS PAID BY PAYPAL. CUSTOMEr can claim the return postage with the postage receipt and a picture of the return package clearly shown the receiver address. Also, customer need to activate the offer before making any claims. PayPal will refund the postage to your account within 5 business days after receiving the claim.
• If order was paid by other payment method, freight are at customer's expense. And return freight for the replacement units are at IT Company Pty Ltd cost.
• Shipping costs incurred with a third party are not reimbursable so please contact us before returning the item.
 
• The item should be returned to us within 14 calendar days of the issuance of the return label. Where possible, all items should be packed in the original, undamaged /unmarked packaging including any accessories, manuals, documentation and registration that shipped with the item. If the accessories are not included, your DOA claim will be rejected or only a partial refund will be applied.
• The processing time is generally 1-2 weeks from the time we receive the faulty unit. This is so we can send the DOA unit to the manufacturer for testing and fault verification.

For any products outside of the 14 Days DOA period, standard manufacturer warranty terms will apply. We recognize that some of our products, such as electronics and computers, require a high level of support, therefore we strongly suggest that you contact the manufacturer for trouble-shooting assistance first. Their support team is more knowledgeable in diagnosing and resolving the problem than us. Approaching the problem this way will minimize or avoid delay with us acting as a middleman. If the manufacturer is unable to assist, we are happy to step in should you require further assistance.

• Return Postage will be covered by PayPal if order was paid by PayPal. Customer can claim the return postage with the postage receipt and a picture of the return package clearly shown the receiver address. Also, customer need to activate the offer before making any claims. PayPal will refund the postage to your account within 5 business days after receiving the claim.
• If order was paid by other payment method, freight are at customer's expense. And return freight for the replacement units are at IT Company Pty Ltd cost.
• The processing time is generally 2-3 weeks from the time we receive the faulty unit. Please obtain a manufacturer reference number to expedite your claim.
• The warranty claim may result in either a repair, replacement or refund depending on manufacturer approval.
 
• Please advise your invoice number and item's serial number when contacting us. eBay only keeps a sales history of up to 3 months so we are not able to retrieve order details using your eBay user name after this period.